Store Policies

CYCLONE Taiwan offers the following Warranty and Returns Policy:

Warranty

We guarantee Motors, purchased from us with a 12 months warranty against defects in quality. Batteries with BMS, Chargers, gear box and throttle have 6 months warranty against defects in quality, . All products are checked for quality before being shipped out.

If you purchased any items which appear to have a problem, please contact us. In most cases we are able to sort out the problem by providing technical support, without your sending anything back. If we cannot resolve the problem by email we will provide you detailed instructions on how to return the item for repair or replacement only. Please do not return anything without first contacting us to obtain authorization. Shipping fees are not refundable.

7 days return or exchange

Returns or exchanges will only be accepted for defective or damaged products upon shipment and must be authorized by us before the product(s) is returned. We will replace, refund, or credit your account for a returned product(s) at our discretion. Shipping & handling fees are NOT REFUNDABLE. For any exchange or refund, we need the receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, packaging, & accessories.

" Kit": including 180W or 250W or 360W or 500W or 650W or 960W or 1200W or 1500Wbrushless motor with controller, battery lead, throttle, motor bracket, crank set Chain wheel on freewheel .

"Batteries bag and Charger" : including 20Ah 24V SLA battery's bag and 2A charger, batteries charging plug, for 1200W, 1500W kit use please order 2 sets of Batteries bag and Charger ( it need to order with kit)

(LiFePo4 +BMS batteries ready made pack has+1200 cycles or +1800 cycles) We give 1/2 year limited warranty on our battey packs

BP "12.5Ah 24VLiFePo4 batteries+BMS": including battery in a bag for 180W~840W Kits. dual 500W dual 840W

BP 12.5 Ah 36 VLiFePo4 batteries+BMS": including battery in a bag. for 960W or 900W kit. dual 960W

BP 12.5 Ah 48V LiFePo4 batteries+BMS": including batteries in bag for 960W, 1200Wkit. dual 1200W dual 1500W

Custom made: Berman Power LiFePo4 batteries pack voltage up to 600V 200Ah. e-mail sales@cyclone-tw.com.

"Tools": including Chain breaker and crank sets extractor

"complete kit": including Kit, battery pack in bag, charger,Chain breaker and crank set extractor.