Taiwan offers the following Warranty and Returns Policy:
guarantee Motors, purchased from us with a 12 months warranty against defects
in quality. Batteries
with BMS, Chargers, gear box and throttle have 6 months
warranty against defects in quality, . All products are checked for quality before
being shipped out.
you purchased any items which appear to have a problem, please contact us. In
most cases we are able to sort out the problem by providing technical support,
without your sending anything back. If we cannot resolve the problem by email
we will provide you detailed instructions on how to return the item for repair
or replacement only. Please do not return anything without first contacting us
to obtain authorization. Shipping fees are not refundable.
days return or exchange
Returns or exchanges will only be accepted for defective
or damaged products upon shipment and must be authorized by us before the product(s)
is returned. We will replace, refund, or credit your account for a returned product(s)
at our discretion. Shipping & handling fees are NOT REFUNDABLE. For any exchange
or refund, we need the receipt or a record of the purchase in our system, and
the product must be in its original condition, including the box, packaging, &
our DIY kit and parts' lead time 5~20 days, usually send in 10 days
180W or 250W or 360W or 500W or 650W or 960W or 1200W or 1500Wbrushless motor
with controller, battery lead, throttle, motor bracket, crank set Chain wheel
on freewheel .
bag and Charger" : including 20Ah 24V SLA battery's bag and 2A charger, batteries
charging plug, for 1200W, 1500W kit use please order 2 sets of Batteries
bag and Charger
( it need to order with kit)
+BMS batteries ready made pack has+1200 cycles
or +1800 cycles) We give 1/2 year limited
warranty on our battey packs
24VLiFePo4 batteries+BMS": including battery in case or bag for
including battery in a bag for
Ah 36 VLiFePo4 batteries+BMS": including battery in a bag.
for 960W or 900W kit.
48V LiFePo4 batteries+BMS":
including batteries in bagfor
Custom made: Berman
pack voltage up to 600V 200Ah. e-mail firstname.lastname@example.org.
"Tools": including Chain breaker and crank sets extractor
"complete kit": including Kit, battery
pack in bag, charger,Chain breaker and crank set extractor.
our E-Bike's lead time 5~ 20 days,
usually send in 10 days