Store Policies

CYCLONE Co., Ltd. offers the following Warranty Policy:

Warranty

We guarantee Motors  purchased from us will come with a 6 months warranty against defects.  Batteries with BMS, Chargers, gear box and throttle have no warranty . All products are thoroughly inspected and checked for quality and defects before being shipped out.

If you purchased any items which appear to have a problem due to damage in transport , please file a complaint to Fedex first with photos of proof then contact us via e-mail with all your evidence including photos and we will help you resolve the issue.  In most cases we are able to sort out the problem by providing technical support, without your sending anything back. If we cannot resolve the problem by email we will provide you detailed instructions on how to return the item for repair or replacement only. Please do not return anything without first contacting us to obtain authorization. Shipping fees are not refundable, buyer pay for the shipping go and back, used kit or parts are not refundable!  Missused or abused kits do not qualify for refund. 

Any special order or discounted order are no warranty, the buyer need to pay full amount to receive the warranty.

 If Parts are being used for business purposes,  warranty will be forfeited.

All electric bikes will be delivered in two boxes 70% assembled. It will take you about 2 to 4 hours to complete the assembling. 

7 days exchange

Once you pressed the order button, order will immediatley be processed! Cancellation fee is 10%! Exchanges will only be accepted for defective or damaged products upon shipment and must be authorized by us before the product(s) is returned. We will  exchange for a returned product(s) at our discretion. Shipping and handling  fees are NOT REFUNDABLE. For any exchange, we need the receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, packaging, and accessories, buyer pay for the shipping go and back.

Best Regards,

Company Name: Cyclone Co., Ltd

No. 1049, Jianxing Rd., Taichung, Taiwan.

TEL: +886-55871698

E-mail: [email protected]